Customer Service

The provision of Quality Customer Service is an essential element of the modern Public Service and the Sea Fisheries Protection Authority has always endeavoured to offer the highest possible quality of service to its customers and clients.

Our Customer Charter describes the levels of service each person can expect when dealing with the SFPA.

The SFPA acknowledges that there may be instances where customers may feel that the levels of service provided by the SFPA has failed to meet their expectations. To this end we have a robust Complaints Procedure in place to address any issues that may arise 

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