Skip to Content
Search
Careers Publications Apply for it News & Events FAQs Contact Us
SFPA Logo
Sea Fisheries Protection Authority

      • About Us

      • Our Structure

      • Contact Us

      • News

      • Human Resources

      • Financial Information

      • Seafood Safety

      • Molluscan Shellfish

      • Trade & Market Access Support

      • Sea-Fisheries Information

      • Programmes

      • Corporate Affairs

      • Compliance & Enforcement

      • Quotas

      • Data

      • Statistical Publications Calendar

      • Education

      • Publications

      • Advice for Consumers

      • Advice to Industry
Search
  • Who We Are
    • About Us
      • Our History & Functions
      • Mission & Vision
      • Our Strategy
        • Strategy 2024-2026 Public Consultation
      • Our Work
      • Code of Business Conduct
      • Regulation of Lobbying
    • Our Structure
      • Consultative Committee
        • Consultative Committee Members
          • Aodh O’ Donnell
        • Functions
        • Operational Arrangements
      • SFPA Authority/Management Board
      • Partner Bodies
      • Internal Audit
    • Contact Us
      • Port Office Directory
      • Contact Form
    • News
    • Human Resources
    • Financial Information
      • Procurement
        • Procurement Policies
        • Terms & Conditions
      • Payments
        • Payment Information
        • Payments over €20,000
        • Prompt Payments
  • What We Do
    • Seafood Safety
      • Registration & Approval of Businesses
        • Registering as a Food Business Operator
        • Approval of Food Businesses, Factory and Freezer Vessels
        • List of Approved Establishments
        • Registration & Approval Application Forms
      • Microbiological Criteria
      • Guidance and Information Notices
      • Fish Species List (Commercial Designations List)
      • Animal By-Products
      • Fees for EU Sea Food Safety Official Controls
        • SFPA Bank Details
    • Molluscan Shellfish
      • Shellfish Safety
      • Classified Areas
      • Guidance Documents
      • Sanitary Surveys
    • Trade & Market Access Support
      • Imports
      • Exports
        • About Exports
        • Export Information by Country
          • Exports to Australia
          • Exports to Belarus
          • Exports to Canada
          • Exports to Chile
          • Exports to China
          • Exports to Hong Kong
          • Exports to Israel
          • Exports to Korea
          • Exports to Saudi Arabia
          • Exports to Serbia
          • Exports to Switzerland
          • Exports to Taiwan
          • Exports to Turkey
          • Exports to Ukraine
          • Exports to United Arab Emirates
          • Exports to USA
          • Exports to Other Third Countries
          • Exports to Vietnam
          • Exports to Indonesia
            • Exports to Indonesia
          • Exports to New Zealand
            • Exports to New Zealand
          • Exports to Bosnia-Herzegovina
          • United Kingdom
          • Exports to Japan
          • Exports to Bosnia Herzegovina
          • Export to other Third Countries
      • IUU Fishing
        • Imports
        • About IUU Fishing
        • Legislation
        • Importers Information IUU
        • Exporters Information IUU
        • Re-Exports
        • Re-Import
        • Third Country Landings and Transhipment
        • Contact Us and Links
      • Trade/Industry Notices
    • Sea-Fisheries Information
      • Landing Obligation
      • Prior Notification & Designated Ports for Community Fishing Vessels
      • Fishery Information Notices
      • Vessel Monitoring System (VMS) & Electronic Recording and Reporting System (ERS)
        • ERS Data Amendments
      • Force Majeure
      • Weighing of Fishery Products
      • Natura
        • Natura 2000
        • Natura Declarations
        • Natura Framework Legislation
      • Regional Fisheries Management Organisations
      • North East Atlantic Fisheries Commission
      • Useful Links
      • Pelagic Pair Fishing
      • Transport of Fisheries Products
      • Commercial Fishing Gear Types and Technical Measures
      • Useful Codes, Conversion Factors & MCRSs
        • Product Codes
        • Gear Codes
        • Conversion Factors
        • Minimum Conservation Reference Sizes (MCRSs)
      • Tuna CHART Programme
      • Margin of Tolerance (MoT)
      • Fish Buyers
      • Third Country Notifications
    • Programmes
      • EMFAF Funding
    • Corporate Affairs
      • Access to Information on the Environment
      • Customer Service
        • Customer Charter
        • Complaints
        • Protected Disclosures
        • Freedom of Information
        • GDPR
      • Annual Reports
      • Joint Oireachtas Committee on Agriculture, Food & the Marine
      • Gender Pay Gap Report
    • Compliance & Enforcement
      • Enforcement Policy
      • Legislation & Legal Updates
        • Acts
        • Statutory Instruments
        • EU Regulations
        • Legal Information Notices
      • Fisheries Management Notices
      • Enforcement Actions
      • Serious Infringements
        • Procedures for the application of Article 92(4) of the Control Regulation or Article 133 of the Commission Regulation
        • Serious Infringements Oral Hearing
        • Serious Infringement Process
      • Determinations
  • Statistics
    • Quotas
    • Data
      • Annual Statistics
        • 2024 Statistics
        • 2023 Statistics
        • 2022 Annual Statistics
        • 2021 Statistics
        • 2020 Statistics
        • 2019 Statistics
        • 2018 Statistics
        • 2017 Statistics
        • 2016 Statistics
        • 2015 Statistics
        • 2014 Statistics
        • 2013 Statistics
        • 2012 Statistics
        • 2011 Statistics
        • 2010 Statistics
        • 2009 Statistics
        • 2008 Statistics
        • 2007 Statistics
        • 2006 Statistics
        • 2005 Statistics
        • 2004 Statistics
        • 2003 Statistics
        • 2002 Statistics
      • Quarterly Statistics
    • Statistical Publications Calendar
  • Advice & Education
    • Education
      • Learning Resources
      • Maps
      • Information Leaflets
        • Food Safety
    • Publications
      • Food Safety Document Library
    • Advice for Consumers
    • Advice to Industry
  • Careers
  • Publications
  • Apply for it
  • News & Events
  • FAQs
  • A-Z
  • Contact Us
Search
fisheries officer wearing blue jacket and orange life jacket

Customer Service

Home  /  What We Do  /  Corporate Affairs  /  Customer Service

Customer Service at the SFPA

The Sea-Fisheries Protection Authority (SFPA) has always endeavoured to offer the highest possible quality of service to its customers and clients. This section includes pages on our approach to customer service, including our Customer Charter and our complaints procedure.

Customer Charter

Download the Sea-Fisheries Protection Authority (SFPA) Customer Charter, which lays out the type, quality and level of customer service SFPA clients should expect.
Complaints

How to make a complaint if you feel that you have been unfairly treated in relation to the enforcement of sea fisheries law or food safety law by the SFPA.
Protected Disclosures

About the Protected Disclosures Act 2014 and how it affects the SFPA, plus access to the protected disclosures annual report.
Freedom of Information

The Freedom of Information Act 2014 allows you to make a request to access and amend records held by the SFPA about you.
GDPR

Information about the SFPA's compliance with GDPR and other applicable data protection legislation.

Legislation

  • Acts
  • Statutory Instruments
  • EU regulations
  • Determinations

Customer Service

  • Customer Charter
  • Complaints
  • Protected Disclosures
  • Freedom of Information (FOI)
  • GDPR

Advice & Education

  • Frequently asked questions
  • Consultative Committee
  • Imports
  • Exports
  • IUU

Contact Us


SFPA Headquarters (Clonakilty)
+353 23 885 9300


SFPA Confidential Line
1800 76 76 76
Contact us via email


Media Query
PressOffice@sfpa.ie

  • Contact details
  • Location and Directions
Twitter LinkedIn
© Copyright 2025 by Sea-Fisheries Protection Authority . All rights reserved.
Site map  /  FOI  /  Privacy policy  /  Social media policy  /  Disclaimer  /  Accessibility
Powered by Inventise.com
Back to top