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Sea Fisheries Protection Authority
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Customer Service
Home  /  What We Do  /  Corporate Affairs  /  Customer Service

Customer Service at the SFPA

The Sea-Fisheries Protection Authority (SFPA) has always endeavoured to offer the highest possible quality of service to its customers and clients. This section includes pages on our approach to customer service, including our Customer Charter and our complaints procedure.

Customer Charter

Download the Sea-Fisheries Protection Authority (SFPA) Customer Charter, which lays out the type, quality and level of customer service SFPA clients should expect.
Complaints

How to make a complaint if you feel that you have been unfairly treated in relation to the enforcement of sea fisheries law or food safety law by the SFPA.
Protected Disclosures

About the Protected Disclosures Act 2014 and how it affects the SFPA, plus access to the protected disclosures annual report.
Freedom of Information

The Freedom of Information Act 2014 allows you to make a request to access and amend records held by the SFPA about you.
GDPR

Information about the SFPA's compliance with GDPR and other applicable data protection legislation.
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