Search
Search
Careers Publications Apply for it News & Events FAQs Contact Us
SFPA Logo
Sea Fisheries Protection Authority
  • Who We Are

    • About Us

    • Our Structure

    • Contact Us

    • News

    • Human Resources

    • Financial Information

  • What We Do

    • Seafood Safety

    • Molluscan Shellfish

    • Trade & Market Access Support

    • Sea-Fisheries Information

    • Programmes

    • Corporate Affairs

    • Compliance & Enforcement

  • Statistics

    • Quotas

    • Annual statistics

    • Quarterly Statistics

    • Notices

    • Data Request

    • Open Data

    • Open Data Request

  • Advice & Education

    • Education

    • Publications

    • Advice for Consumers

    • Advice to Industry

Search
  • Who We Are
    • About Us
      • Our History & Functions
      • Mission & Vision
      • Our Strategy
      • Our Work
      • Code of Business Conduct
    • Our Structure
      • Consultative Committee
        • Consultative Committee Members
        • Functions
        • Operational Arrangements
      • SFPA Authority/Management Board
      • Partner Bodies
      • Internal Audit
    • Contact Us
      • Port Office Directory
      • Contact Form
    • News
    • Human Resources
    • Financial Information
      • Procurement
        • Procurement Policies
        • Terms & Conditions
      • Payments
        • Payment Information
        • Payments over €20,000
        • Prompt Payments
  • What We Do
    • Seafood Safety
      • Registration & Approval of Businesses
        • Registering as a Food Business Operator
        • Approval of Food Businesses, Factory and Freezer Vessels
        • List of Approved Establishments
        • Registration & Approval Application Forms
      • Microbiological Criteria
      • Useful Links
      • Fish Species List (Commercial Designations List)
      • Animal By-Products
      • Fees for EU Sea Food Safety Official Controls
    • Molluscan Shellfish
      • Shellfish Safety
      • Classified Areas
      • Guidance Documents
      • Sanitary Surveys
    • Trade & Market Access Support
      • Imports
      • Exports
        • Certification of Fishery Products
        • Export Information by Country
          • Exports to Australia
          • Exports to Belarus
          • Exports to Canada
          • Exports to Chile
          • Exports to China
          • Exports to Hong Kong
          • Exports to Israel
          • Exports to Korea
          • Exports to Saudi Arabia
          • Exports to Serbia
          • Exports to Switzerland
          • Exports to Taiwan
          • Exports to Turkey
          • Exports to Ukraine
          • Exports to United Arab Emirates
          • Exports to USA
          • Exports to Other Third Countries
          • Exports to Vietnam
          • Exports to Indonesia
            • Exports to Indonesia
      • IUU Fishing
        • About IUU Fishing
        • Legislation
        • Information for Importers
        • Information for Exporters
        • Re-Exports
        • Useful Links
        • Contact Us
        • Third Country Transhipment and Landings
      • Trade/Industry Notices
      • Brexit Information
    • Sea-Fisheries Information
      • Landing Obligation
      • Prior Notification & Designated Ports
      • Fishery Information Notices
      • Vessel Electronic Monitoring (VMS & ERS)
        • ERS Data Amendments
      • Quotas
      • Force Majeure
      • Weighing of Fishery Products
      • Notice to Weigh on Landing
      • Natura
        • Natura 2000
        • Natura Declarations
        • Natura Framework Legislation
      • Irish Registered Fish Buyers
      • Regional Fisheries Management Organisations
      • North East Atlantic Fisheries Commission
      • Useful Links
      • Pelagic Pair Fishing
      • Transport of Fisheries Products
    • Programmes
      • EMFF Funding
      • Living Blue
    • Corporate Affairs
      • Access to Information on the Environment
      • Customer Service
        • Customer Charter
        • Complaints
        • Protected Disclosures
        • Freedom of Information
        • GDPR
      • Annual Reports
      • Joint Oireachtas Committee on Agriculture, Food & the Marine
    • Compliance & Enforcement
      • Enforcement Policy
      • Legislation & Legal Updates
        • Acts
        • Statutory Instruments
        • EU Regulations
        • Legal Information Notices
      • Fisheries Management Notices
      • Enforcement Actions
      • Serious Infringements
        • Procedures for the application of Article 92(4) of the Control Regulation or Article 133 of the Commission Regulation
        • Serious Infringements Oral Hearing
        • Serious Infringement Process
      • Determinations
  • Statistics
    • Quotas
    • Annual statistics
      • Annual Statistics
        • 2021 Statistics
        • 2020 Statistics
        • 2019 Statistics
        • 2018 Statistics
        • 2017 Statistics
        • 2016 Statistics
        • 2015 Statistics
        • 2014 Statistics
        • 2013 Statistics
        • 2012 Statistics
        • 2011 Statistics
        • 2010 Statistics
        • 2009 Statistics
        • 2008 Statistics
        • 2007 Statistics
        • 2006 Statistics
        • 2005 Statistics
        • 2004 Statistics
        • 2003 Statistics
        • 2002 Statistics
      • Quarterly Statistics
    • Quarterly Statistics
    • Notices
    • Data Request
      • Data Request Guidelines
      • Request Data and Statistics
    • Open Data
    • Open Data Request
  • Advice & Education
    • Education
      • Learning Resources
      • Maps
      • Information Leaflets
        • Food Safety
    • Publications
      • Latest Research
      • Fisheries Document Library
      • Food Safety Document Library
    • Advice for Consumers
    • Advice to Industry
  • Careers
  • Publications
  • Apply for it
  • News & Events
  • FAQs
  • A-Z
  • Contact Us
Customer Service
Home  /  What We Do  /  Corporate Affairs  /  Customer Service

Customer Service at the SFPA

The Sea-Fisheries Protection Authority (SFPA) has always endeavoured to offer the highest possible quality of service to its customers and clients. This section includes pages on our approach to customer service, including our Customer Charter and our complaints procedure.

Customer Charter

Download the Sea-Fisheries Protection Authority (SFPA) Customer Charter, which lays out the type, quality and level of customer service SFPA clients should expect.
Complaints

How to make a complaint if you feel that you have been unfairly treated in relation to the enforcement of sea fisheries law or food safety law by the SFPA.
Protected Disclosures

About the Protected Disclosures Act 2014 and how it affects the SFPA, plus access to the protected disclosures annual report.
Freedom of Information

The Freedom of Information Act 2014 allows you to make a request to access and amend records held by the SFPA about you.
GDPR

Information about the SFPA's compliance with GDPR and other applicable data protection legislation.
Legislation
  • Acts
  • Statutory Instruments
  • EU regulations
  • Determinations
Customer Service
  • Customer Charter
  • Complaints
  • Protected Disclosures
  • Freedom of Information (FOI)
  • GDPR
Advice & education
  • Frequently asked questions
  • Consultative Committee
  • Imports
  • Exports
  • IUU
Contact Us

SFPA Headquarters (Clonakilty)
+353 23 885 9300


SFPA Confidential Line
1800 76 76 76
Contact us via email


Media Query
PressOffice@sfpa.ie

  • Contact details
  • Location and Directions
© Copyright 2023 by Sea-Fisheries Protection Authority . All rights reserved.
Site map  /  FOI  /  Privacy policy  /  Social media policy  /  Disclaimer  /  Accessibility
Powered by Inventise.com
Back to top